Žalbe

In addition to the right of withdrawal (14 days), as a consumer, you have the right to file a complaint due to non-conformity of goods in accordance with the Law on Consumer Protection of the Republic of Serbia.

Time Limit

The seller is responsible for non-conformity of goods within 2 (two) years from the date of purchase. In the first 6 months, the burden of proof is on the seller; after 6 months, proving non-conformity is on the consumer.

How to file a complaint

You can file a complaint:

• in person at any Shoebox retail store, or
• in writing to reklamacije@shoebox.moda, with a fiscal receipt or other proof of purchase.

We will respond to the submitted complaint within 8 days, and resolve it (repair, replacement, price reduction, or contract termination) within the legal term of 15 days from the date of receipt of the complaint.

Address for complaints by mail

Operativo d.o.o. (Shoebox)
Dimitrija Tucovića bb, 36300 Novi Pazar

Complaint form

The complaint form can be picked up at any Shoebox retail store or requested via email at reklamacije@shoebox.moda.